Many BlackBerry users on Vodacom’s network have been left disgruntled, after an outage on Friday left them without data services for about four hours, and are demanding some form of recompense for the inconvenience suffered.
The network failure between Vodafone and BlackBerry maker Research In Motion (RIM) in Europe that caused the BlackBerry Internet Services (BIS) failure was caused by a router problem, according to Vodacom spokesperson Richard Boorman, and was resolved at around 2pm.
According to RIM, the problem reached Vodafone customers across Europe, the Middle East and Africa. The two telecoms entities worked together to resolve the problem, while social media platforms were flooded by angry BlackBerry users who were without instant messaging, e-mail and browsing services.
Vodafone is the world's second-largest mobile operator, with 407 million customers globally.
This morning, although BIS seems to have been back online since Friday afternoon and Vodacom assures the problem has been resolved, micro-blogging Web site Twitter still suggests customers are unhappy.
Boorman says, however, the operator is not looking to refund customers due to Friday’s outage.
Friday, January 18, 2013